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Retail returns: Stats reveal what consumers hate and how to tackle the problem

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72% of Shoppers Stay Loyal to Retailers that offer Free Returns

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15 Customer Experience Predictions For 2024

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McDonald’s Crocs Are Part of the Weirdest Trend in Business

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Making “Marked Down” Meaningful: SAP Emarsys Reveals 9% Increase in Black Friday Weekend Customer Engagements

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View From The Top

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Types of customer loyalty: What drives consumers to keep buying

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Retailers are spreading out holiday discounts

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Sad, stressed and spending: How Black Friday became hell for emotional shoppers

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Black Friday spending set to dip as 'incentivised loyalty' wanes: SAP Emarsys Index reveals

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Australian households face Christmas cost shock

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SAP Emarsys introduces new features and improvements

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SAP Emarsys Announces New AdTech Integrations to Reach 1.06 Billion TikTok Users

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Brand loyalty slides as consumers ask for more

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Q&A with SAP Emarsys Chief Revenue Officer, Thomas Harris

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Survey: Brand loyalty decreases as consumers look for ways to save

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US consumer brand loyalty falls off from 2022

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SAP Emarsys Customer Loyalty Index 2023

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Loyalty Landslide: US Consumers Demand More as Loyalty Declines

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Retailers urged to use rewards to build ‘true brand love’

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